Our Shipping Policy
Thank you for purchasing Uncle Jerry’s Pretzels. We are excited to share our handmade pretzels with you, baked in a stone-hearth oven with a 100-year-old recipe. Our pretzels are extremely fragile. Unfortunately, once they leave our packing facility, some breakage may occur during the shipping process. We do our very best to ensure they get to you without damage by packing them tightly with biodegradable peanuts. Please inspect your package immediately upon receipt. All claims must be filed within 10 days of receipt.
If damage occurred during shipping, simply send us an email at firstname.lastname@example.org. Make sure to include the tracking number listed on the address label, beginning 1z16x040, your order number, and the date of receipt. We will send a replacement order.
Due to significant increase in shipping, we have a flat-rate shipping fee, which is automatically applied to your order at check out. Shipping may take 7 - 10 business days via UPS ground. We do not provide automatic shipping updates, so please contact us if your order has not arrived after 7 - 10 business days.
Replacements and Refunds
Uncle Jerry's is happy to replace or refund your order if:
- The package was damaged in shipping. Send us an email, making sure to include the tracking number, order number, date of receipt, and a description of the damage
- We sent the incorrect item to you.
- The item is defective
- For all replacements and refunds, proof of purchase is required and must be within the listed best by date.
We Cannot Accept Returns or Offer Refunds for the Following Reasons:
- The wrong item was ordered. Please review your order carefully before placing it, including variety, bag sizes, quantity and salt options.
- You didn’t like the taste of the product. (It’s hard to imagine this happening – our pretzels are fresh, crunchy, and handmade!)
- For products purchased over 6 months ago. (We guarantee our pretzels for up to 6 months per the best by date located on the label.)
- Incorrect addresses at the time of purchase – please be sure to include apartment, suite or floor numbers, as needed. Shipping charges are non-refundable. We offer full product descriptions (including ingredients) and reviews on our website for all our products. Please review your order carefully before submitting it on our website and check your emailed order confirmation immediately. We can attempt to resolve the issue with a partial refund or discount on another order.
- Your pretzels were purchased at another store or on another company's website. Please contact that seller directly regarding your purchase.