About Us

Is Uncle Jerry’s Pretzels a family business?

Yes! The company started as a family business and is proud to have remained that way after all of these years. Uncle Jerry’s Pretzels is run by the father-daughter duo, Jerry and Misty.  They work hard to reach pretzel lovers all over, from Pennsylvania to California and all points in between! 

 

What’s the story behind Uncle Jerry’s Pretzels?

It all started in 1988 when Jerry launched the Uncle Jerry's brand and started going door to door in Philadelphia introducing this fantastic new product. Within two years, Uncle Jerry’s Pretzels won the prestigious Best of Philly award.  In 2008, Jerry’s daughter, Misty, joined the business and was the catalyst behind the brand’s online and social media presence. 

You can learn more about their story here.

 

Are Uncle Jerry’s Pretzels made in America?

From start to finish, Uncle Jerry’s Pretzels are proudly made in the USA. The bakery is located in the heart of Pennsylvania Dutch Country, Lancaster, Pennsylvania.  We also work with local and family businesses like ours as much as possible, such as for our chocolate pretzels and packaging!

 

Are those packing peanuts biodegradable?

Yes! At Uncle Jerry's, we care deeply about the environment.  We not only reuse and recycle all our cardboard boxes, we also use biodegradable packing material.  The packing peanuts we use are 100% cornstarch.  They are non-toxic, biodegradable, and water soluble.

 

Why doesn't Uncle Jerry's Pretzels offer free shipping?

Put simply, we would be unable to provide our pretzels at reasonable prices if we did. Instead of increasing the price of our pretzels and then offering free shipping, we ask customers to contribute to the costs of packaging, shipping and handling - all of which are done by hand.  Your contribution allows us to continue baking and twisting a handmade product that is baked fresh each week.  

 

About Our Pretzels

Do you offer your pretzels in bulk?

If you can’t get enough of Uncle Jerry’s Pretzels then our 3lb Bulk Bags are exactly what you should get! We offer bulk pretzels in our Specials (LowRegular, and Extra Salt), Extra Dark (Low and Regular Salt), and Whole Wheat (Low and Regular Salt

 

Are Uncle Jerry’s Pretzels diabetic friendly?

We have gotten great feedback from our customers that Uncle Jerry's Pretzels can be a healthy part of special diets.  **As always, you should be sure to consult with your healthcare provider before incorporating our pretzels into your diet.** Our handmade pretzels are baked with health in mind. Our Whole Wheat Low Salt  and Oat Bran Low Salt pretzels with no added sugar may be a great option for those that would like to avoid glucose spikes.

 

Are Uncle Jerry’s Pretzels vegan?

Not only are Uncle Jerry’s Pretzels regular sourdough pretzels vegan, but they are also sugar free, oil free, shortening free, and dairy free. Pretzels can be ordered in low salt, too, to fit into low sodium diets. 

 

What To Expect

What happens once I place my order? 

As soon as an order is completed on our website, you will immediately receive an email confirmation with the order number. Here's what to expect next:
 
Awaiting Fulfillment & Shipment Confirmation Email
You'll receive an email from us once we have processed your order and it is awaiting to be fulfilled and shipped. 
 
Shipping Confirmation Email
You'll receive an email from us telling you that your order has been shipped.  We are not responsible for incorrect or incomplete shipping addresses.
 
Tracking Number Email
You'll receive an email from us which includes the UPS tracking number for your order. 

Once your order is processed, please allow up to 10 business days to receive via UPS ground. 

 

How do I make an adjustment to my order?

In the event you need to modify your order, you must contact us within one business day with the change.  While we will do our best to accommodate requests after one business day, we cannot guarantee it. 

 

There is something wrong with my order, what should I do?

Contact us within 2 business days of receipt of your order.  We offer full product descriptions (including ingredients) and reviews on our website for our products. Please review your order carefully before completing it.  Please see our shipping and returns policy for details. Also, it’s important to know that Uncle Jerry’s Pretzels is not responsible for incorrect orders or shipping addresses.  If a customer requests an address change once a package ships, they will be responsible for any fees applied by UPS.

If damage occurred during shipping, simply send us an email at [email protected] and make sure to include your order number.

At this time, we do not have any authorized sellers on third-party marketplace websites; please contact those sellers directly.

 

How can I start a return?

Due to the nature of our product, we do not issue refunds or process returns or exchanges.  All sales are final. Please see our shipping and returns policy for details.

 

How long do your pretzels last?

Because our pretzels are baked fresh and do not contain any preservatives, they should be consumed within 6 months of purchase.  The best by date is on the label for your convenience.

 

Special Orders

Can you do special orders for my corporate gifts /events?

Yes! Everyone loves hard pretzel gifts and Uncle Jerry’s Pretzels make a great addition to any gift box or basket. We will work with you to customize the perfect pretzel packaging. Contact us with your request and we'll get started right away.

 

I want Uncle Jerry’s Pretzels at my wedding - Is that possible?

You bet! We strive to meet the needs of pretzel lovers everywhere. We will gladly work within all budgets and customize packages to meet your needs!  Get in touch and we’d be honored to have our pretzels with you on your special day :)

 

Does Uncle Jerry’s Pretzels create custom boxes?


Yes, in fact we do. If our gifts don't meet your needs, let us know.  We are happy to place your logo next to ours on a custom box that’s perfect for your next corporate event or special occasion. Ready to get started? Let’s talk!

 

What about catering corporate events?

While our pretzels won’t arrive all dressed up for cocktail hour, we can guarantee that they will be just as delicious as they are at home. Contact us to get started.  

 

Wholesale

I’m interested in carrying Uncle Jerry’s Pretzels. What are the next steps?

The next step is to get in touch with us directly via our Contact Us page and write us a short message that includes who you are and where you’re located. We personally respond to every phone call, fax, letter, or e-mail we receive. If we cannot respond immediately, we will get back to you within two business days. We sell directly to national chain grocery stores and independent markets. We offer unbeatable pricing, first-rate customer service, and an excellent product for your shelves.