How do I make an adjustment to my order?

In the event you need to modify your order, you must contact us within one business day with the change.  While we will do our best to accommodate requests after one business day, we cannot guarantee it. 

What happens once I place my order? 

As soon as an order is completed on our website, you will immediately receive an email confirmation with the order number. Here's what to expect next:
Awaiting Fulfillment & Shipment Confirmation Email
You'll receive an email from us once we have processed your order and it is awaiting to be fulfilled and shipped. 
Shipping Confirmation Email
You'll receive an email from us telling you that your order has been shipped.  We are not responsible for incorrect or incomplete shipping addresses.
Tracking Number Email
You'll receive an email from us which includes the UPS tracking number for your order. 

Once your order is processed, please allow up to 10 business days to receive via UPS ground. 

How long do your pretzels last?

Because our pretzels are baked fresh and do not contain any preservatives, they should be consumed within 6 months of purchase.  The best by date is on the label for your convenience.

There is something wrong with my order, what should I do?

Contact us within 2 business days of receipt of your order.  We offer full product descriptions (including ingredients) and reviews on our website for our products. Please review your order carefully before completing it.  Please see our shipping and returns policy for details. 

If damage occurred during shipping, simply send us an email at and make sure to include your order number.

At this time, we do not have any authorized sellers on third-party marketplace websites; please contact those sellers directly.

Can you do special orders for gifts, weddings, corporate events, etc.?

Yes! Uncle Jerry’s Pretzels make great gifts and party favors. We will work with you to customize the perfect pretzel packaging. Contact us with your request and a quote.

Why do you use those packing peanuts?

At Uncle Jerry's, we care deeply about the environment.  We not only reuse and recycle all our cardboard boxes, we also use biodegradable packing material.  These packing peanuts are made from corn starch and are water soluble.

Why don't you offer free shipping?

We would love to; unfortunately, the cost of shipping is extremely high.  Put simply, we would be unable to provide an all natural, handmade product at reasonable prices if we did.  Instead, we offer our customers the lowest possible price for shipping and keep the prices of our product stable.

Do you sell direct to retailers or distributors?

Yes. We sell directly to national chain grocery stores and independent markets. We offer unbeatable pricing, first-rate customer service, and an excellent product for your shelves. Please contact us for more information.

We personally respond to every phone call, fax, letter, or e-mail we receive. If we cannot respond immediately, we will get back to you within two business days.