Our Shipping Policy
Thank you for purchasing Uncle Jerry’s Pretzels. We are excited to share our handmade pretzels with you, baked in a stone-hearth oven with a 100-year-old recipe. Please inspect your package immediately upon receipt. All claims must be filed within 10 days of receipt. Email email@example.com to report claims or with questions. Make sure to include UPS tracking and order numbers. Our pretzels are extremely fragile. Unfortunately, once they leave our packing facility, some breakage may occur during the shipping process. We do our very best to ensure they get to you without damage by packing them tightly with biodegradable peanuts.
Due to significant increase in shipping, we have a flat-rate shipping fee, which is automatically applied to your order at check out. Shipping may take 7 - 10 business days via UPS ground. We do not provide automatic shipping updates, so please contact us if your order has not arrived after 7 - 10 business days.
Replacement and Refunds
Uncle Jerry's is happy to replace or refund your order if:
- The package was damaged in shipping. Send us an email, making sure to include the tracking number, date of receipt, and a description of the damage
- We sent the incorrect item to you.
- The item is defective
We Cannot Accept Returns for the Following Reasons:
- The wrong item was ordered. Please review your order carefully before placing it, including variety, bag sizes, quantity and salt options.
- You didn’t like the taste of the product. (It’s hard to imagine this happening – our pretzels are fresh, crunchy, and handmade!)
- Incorrect addresses at the time of purchase – please be sure to include apartment, suite or floor numbers, as needed. Shipping charges are non-refundable. We offer full product descriptions (including ingredients) and reviews on our website for all our products. Please review your order carefully before submitting it on our website and check your emailed order confirmation immediately. We can attempt to resolve the issue with a partial refund or discount on another order.
- Your pretzels were purchased on another company's website. Please contact that seller directly regarding your purchase.