How do I make an adjustment to my order?
In the event you need to modify your order, please contact us right away with your order number and the changes you would like to make. We will do our best to adjust your order before it gets shipped.
Once I have placed my order, how long until I get my pretzels?
All of our pretzels are baked fresh-to-order and take 7-10 business days to receive via UPS ground. At this time, we do not issue tracking numbers.
There is something wrong with my order, what should I do?
Contact us immediately. Refunds and replacement orders will be issued only within 10 days of receipt of your order. We do not accept returns. We offer full product descriptions (including ingredients) and reviews on our website for our products. Please review your order carefully before completing it. See our shipping and returns page for details.
If our fragile pretzels weren’t handled with care during shipping, there may be some breakage. Contact us and include the tracking number listed on the package and date of receipt.
At this time, we do not have any authorized sellers on third-party marketplace websites; please contact those sellers directly.
Can you do special orders for gifts, weddings, corporate events, etc.?
Yes! Uncle Jerry’s Pretzels make great gifts and party favors. We will work with you to customize the perfect pretzel packaging. Contact us with your request and a quote.
Why do you use those packing peanuts?
At Uncle Jerry's, we care deeply about the environment. We not only reuse and recycle all our cardboard boxes, we also use biodegradable packing material. These packing peanuts are made from corn starch and are water soluble.
Why don't you offer free shipping?
We would love to; unfortunately, the cost of shipping is extremely high. Put simply, we would be unable to provide an all natural, handmade product at reasonable prices if we did. Instead, we offer our customers the lowest possible price for shipping and keep the prices of our product stable.
Do you sell direct to retailers or distributors?
Yes. We sell directly to national chain grocery stores and independent markets. We offer unbeatable pricing, first-rate customer service, and an excellent product for your shelves. Please contact us for more information.
We personally respond to every phone call, fax, letter, or e-mail we receive. If we cannot respond immediately, we will get back to you within two business days.